How We Can Help You Tackle Your IT Challenges

It is common knowledge that IT can be a complicated necessity, especially for growing SMBs. Managers and business owners are now turning to third-party firms for managed IT and cloud-based services, causing a 24% annual increase in the industry.

Here, we’ll discuss how KBIT consulting and cloud-based services, Brisbane, can help you get the best out of information and cloud technology.

Common IT challenges faced by growing businesses

Managers and business owners often face several issues when running a remote IT department. This block reviews a few of them.

Network security challenges

A survey from the Australian Cyber Security Center revealed that 62% of businesses had experienced network breaches like phishing, malware, etc. It further showed that Australia loses about $300 million annually to malicious attacks.

Outdated equipment and software

IT hardware and software require frequent maintenance to function optimally. That attracts higher budgets and more skilled personnel. As a result, many small businesses either use outdated systems or increased operational costs.

Data management issues

Excellent data management is inevitable for a growing business. Managers and business owners often face storage, sorting, and analysis problems with big data.

No proper IT plans

A proper IT plan provides an operational and growth structure for the entire business. Many SMBs, however, do not have an IT plan due to several challenges including lack of qualified personnel and low IT budget among others.

How we can help you with your IT challenges

Running an in-house IT department can be burdensome, especially for small and growing enterprises. Hence, experts often advise managers to employ independent firms like KBIT. Below are some solutions we provide for SMBs in Australia.

Securing your network with our firewall network

With its advanced firewall infrastructures and enhanced data security, KBIT protects clients’ data and networks from threats. It also provides disaster-recovery backups for all clients’ lost files.

Providing effective cloud hosting services

KBIT consulting and cloud-hosted backup services, Brisbane provides several cloud-hosting solutions on varying platforms including Microsoft Office 365, Exchange Online, etc. Other offerings are shared cloud, VPS, dedicated server, and shared panel hostings.

Monitoring Your Business Server

Here, the firm offers round-the-clock server monitoring to detect and resolve new and recurring issues quickly. We also provide professional server setup and maintenance services.

VOIP technology

The VOIP technology is a cheap and secure way to communicate with customers and colleagues. Added to that, clients can enjoy other benefits at relatively low costs.

IT Consultation

KBIT Consulting, Brisbane, has a team of engineers and project managers who offer expert advice to all clients. Similarly, on-demand support engineers & help desk agents are available.


How much do KBIT Consultants services cost?

The services come in three packages: Starter, Premium, and Ultimate plans. They vary with the volume of offerings they provide. The starter pack, the smallest of the three, costs $22 monthly. The Premium follows next with $55 per month and Ultimate with a $100 monthly subscription fee.

What type of customer support do KBIT Consultants offer?

The website offers several customer help channels, including a ticket system, email, and telephone support.

Email: [email protected]

Telephone: +617 3108 2911.

NOTE: The telephone channel is available only Mondays to Fridays between 8:30 am and 5:00 pm.

Who Do We Offer Help?

KBIT Consultants offers managed IT, cloud hostings, VOIP, and consulting services to small, medium, and enterprise businesses across Australia.


IT optimisation offers businesses numerous benefits and helps them to record faster growth. The challenges, however, can be overbearing, especially for SMBs. Hence, KBIT Consultants provides several excellent services to help entrepreneurs achieve their goals at affordable costs and without much ado.

How To Choose A Third Party IT Support Services Provider

That question again! “Would you rather choose the Vendor support or the Third-party system for your business?” Many IT managers would opt for the latter. It is cheaper and more effective. In fact, Research and Markets estimates a 3.51% annual growth in the third-party customer support market (valuing USD 81.5 billion) by 2023.

Business owners must consider several factors when choosing a service provider: company’s location, response speed, etc. This article highlights those variables and several other vital steps.

How to choose a third-party IT support provider

Research from PwC shows that 74% of Australians make purchase decisions based on their customer experience. Hence, it is essential to get the best IT support services provider. Check these tips for more insights.

Consider the company’s location and industry specialization.

Although the distance is not a barrier, certain factors remain relevant in the IT-driven world. Cloud hosting and VoIP work better when the firm is close to the servers. It is also vital to know what languages, locations, and niches of the company covers.

Find out what level of support the company offers.

IT service providers usually offer help in levels. Some offer only basic help desk solutions. Higher tiers require more in-depth technical support and expert opinions. Business owners should opt for firms that offer more sophisticated packages.

Favour a firm with 24/7 services and remote monitoring and management

Running an around-the-clock customer care unit should be a priority. It allows customers to connect seamlessly at any time and from anywhere.

Managers and business owners should also favour firms that offer added services like supervision and maintenance of hardware’s, servers, etc.

Select a company that can handle your organization’s size and need

Managers should choose a support firm that can handle their needs adequately even when they scale. Ignoring this step may cause severe damage to the organization’s growth.

Check for the company’s experience

It is essential to source for reviews, ratings, and references from the firm’s other clients. This helps to communicate the true quality and value of their services. They must ask for the company’s certification. That confirms the firm’s ability to handle the technical problems.

More tips

  • Choose a firm with reasonable charges.
  • Having a dedicated account manager is often helpful
  • Managers must review what the agreement does and doesn’t support.


How do I know if I need a third-party IT support?

IT consulting has numerous advantages but it is not suitable for every business. A business requires an independent IT support provider if it shows these signs:

  • Security lapses and poor efficiency when handling bulky and sensitive data.
  • It experiences an increasing cost of maintaining IT services.
  • Having a poorly functional IT department.
  • There are no IT specialists.

What services do IT support companies offer?

Independent support firms have several responsibilities towards their clients. They provide accurate and timely help to all clients and workers. Their services include:

  • Managing IT services and database
  • Network set-up
  • Network security and cloud computing
  • VoIP services
  • Remote monitoring and management.

What are the levels of IT support?

They are the categories of customer support based on the involvement of expert assistance. The lowest tier, Level 0, involves self-help articles, videos, and FAQs. Higher tiers (Levels 1, 2, and 3) involve increasing levels of expert help from the company.

On a Final Note

96% of the time, customers leave a business after experiencing a bad service (Steph Hyken- Forbes). Hence, hiring a wrong IT consulting firm can ultimately mar a business. On the other hand, a right choice inspires higher and better results.